Updated_BSBPEF502 Batnairamdal
.docx
keyboard_arrow_up
School
Academies Australasia College *
*We aren’t endorsed by this school
Course
BSBOPS502
Subject
Business
Date
May 16, 2024
Type
docx
Pages
31
Uploaded by AdmiralScorpionPerson1137 on coursehero.com
BSBPEF502 Develop and use emotional intelligence
Page 1 o f
31
Final results record
Student name:
Batnairamdal
Assessor name:
Date
Final assessment results
Task
Type
Result
Satisfactory
Unsatisfactory
Did not submit
Assessment Task 1
Project Portfolio
S
U
DNS
Overall unit results
C
NYC
Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Batnairamdal
Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature:
Date:
BSBPEF502 Develop and use emotional intelligence
Page 2 of 31
BSBPEF502 Develop and use emotional intelligence Student Assessment task 1
Assessment for this unit
BSBPEF502 Develop and use emotional intelligence describes the performance outcomes, skills
and knowledge required to develop and use emotional intelligence to increase self-awareness, self-
management, social awareness and relationship management in the workplace.
For you to be assessed as competent, you must successfully complete two assessment tasks:
●
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
●
Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
●
comply with the due date for assessment which your assessor will provide
●
answer all questions completely and correctly
●
submit work which is original and, where necessary, properly referenced
●
submit a completed cover sheet with your work
●
do not share your answers with other students.
BSBPEF502 Develop and use emotional intelligence
Page 3 of 31
Questions
Provide answers to all of the questions below:
1.
Explain emotional intelligence and the importance of this characteristic at work.
Emotional intelligence is the ability to be aware of, understand, and manage emotions. This includes the
ability to regulate one's own emotions, as well as the ability to understand and respond to the emotions
of others. Emotional intelligence is an important skill in many aspects of life, including personal
relationships, work, and learning.
a.
Emotional intelligence can help you better understand and control your own emotions.
b.
Emotional intelligence can help you better understand and respond to the emotions of others.
c.
Emotional intelligence can help you better manage stress and stay resilient in the face of
adversity. d.
Emotional intelligence can help you better relate to others and build strong, productive
relationships. e.
Emotional intelligence can help you better communicate with others and influence their
behaviour
2.
Explain each of the five essential principles of emotional intelligence as defined by Daniel
Goleman.
1. Self- awareness: To understand and recognise personal mood and emotions and drives as well as
their effect on others. It is very essential to understand about ourselves and others for work. Hallmarks
of self – awareness includes self-confidence, realistic self-assessment and a self – deprecating sense
of humour. 2. Self-regulation: The ability to control or redirect disruptive impulses and moods, and the propensity to
suspend judgment and to think before acting. Hallmarks include trustworthiness and integrity; comfort
with ambiguity; and openness to change. 3. Internal motivation: A passion to work for internal reasons that go beyond money and status -which
are external rewards, - such as an inner vision of what is important in life, a joy in doing something,
curiosity in learning, a flow that comes with being immersed in an activity. A propensity to pursue goals
with energy and persistence. Hallmarks include a strong drive to achieve, optimism even in the face of
failure, and organizational commitment. 4. Empathy: The ability to understand the emotional makeup of other people. A skill in treating people
according to their emotional reactions. Hallmarks include expertise in building and retaining talent,
crosscultural sensitivity, and service to clients and customers. 5. Social Skills: Proficiency in managing relationships and building networks, and an ability to find
common ground and build rapport. Hallmarks of social skills include effectiveness in leading change,
persuasiveness, and expertise building and leading teams.
BSBPEF502 Develop and use emotional intelligence
Page 4 of 31
3.
Explain the key principles of the Emotional Intelligence Theory developed by Caruso
and Salovey (2004).
According to Caruso and Salovey (2004), emotional intelligence begins with these six principles:
Emotion is information. Our emotions are reactions, with these reactions we can get
information.
We can try to ignore emotion, but it doesn’t work. It is human behaviour we cannot hide our
emotions, so emotions affect our work directly or indirectly.
We can try to hide emotions, but we are not as good at it as we think. As earlier explained, we
cannot hide our emotions.
Decisions must incorporate emotion to be effective. Effective interpersonal and management
skills require integration of pertinent information and associated emotions. Successful
decision making is not comprised of avoiding conflict and making everyone happy all the time.
Emotions are not logical: emotions are not same they are changed at time and situation.
Universal exists but so do specific: Every person have emotions in whole universe but the
ways to express is different in different country, religion, workplace.
4.
Explain three strategies that can be used to build emotional intelligence.
One strategy that can be used to build emotional intelligence is to take some time each day to reflect on
your emotions and what may have caused them. This can help you to become more aware of your
triggers and how to manage them in the future. Another strategy is to practice active listening when
communicating with others. This involves really paying attention to what the other person is saying and
trying to understand their perspective. Finally, it can be helpful to learn some relaxation techniques such
as deep breathing or meditation. This can help you to better manage your stress levels and become
more in tune with your emotions.
5.
Explain how a manager with high emotional intelligence can assist in achieving business
objectives. Provide an example to illustrate your answer.
A manager with high emotional intelligence can utilise other abilities to achieve goal. Manager know
how to be done work from others. Appoint right person at right job and behaviour of manager with
their co-workers is also essential. For example, Alex is manager of Bank with high emotional
intelligence. His ability to understand other is good and his behaviour with other workers and
customers is friendly. So, with high emotional behaviour results increase number of customers and
better performance of other workers.
6.
Explain the importance of recognising cultural differences in emotional intelligence. Provide
two examples example to illustrate your answer.
One of the key components of emotional intelligence is the ability to be aware of and understand
cultural differences. This is important because it can help you to better communicate and connect
with people from other cultures. It can also help you to avoid misunderstandings and conflict. For
example, in some cultures it is considered very important to maintain eye contact when talking to
someone. In other cultures, however, averting your gaze can be seen as a sign of respect. If you are
not aware of this difference, you might mistakenly interpret someone averting their gaze as being
rude or uninterested. Similarly, in some cultures it is common to express emotions very openly, while
in others emotions are more typically suppressed. Again, if you are not aware of this difference it can
BSBPEF502 Develop and use emotional intelligence
Page 5 of 31
lead to misunderstandings. For example, you might think someone from a culture that suppresses
emotions is cold and unfriendly when they are actually just being respectful.
7.
Explain two ways of communicating effectively with a diverse workforce with varying
emotional responses.
a. Be aware of and sensitive to individual differences in communication styles and needs.
Some people communicate better verbally, while others communicate better through nonverbal cues. It
is important to be aware of and sensitive to these individual differences in communication styles in order
to effectively communicate with a diverse workforce. People also have different emotional responses to
communication. Some people may feel more comfortable talking about their feelings, while others may
prefer to keep their emotions to themselves. It is important to be aware of and sensitive to these
individual differences in communication needs in order to effectively communicate with a diverse
workforce. b. Use clear and concise communication that is free of jargon and ambiguity.
It is important to communicate effectively with a diverse workforce in order to maintain a cohesive
work environment and to ensure that everyone is on the same page. One way to do this is to use
clear and concise communication that is free of jargon and ambiguity. This will help to ensure that
everyone understands what is being said and that there is no confusion. Additionally, it is important
to be aware of the different emotional responses that people may have to certain topics, and to
adjust your communication accordingly.
8.
Explain two ways of using emotional intelligence to build and manage effective workplace
relationships.
a. Be aware of your own emotions and how they affect your interactions with others.
If you are aware of your own emotions, you can better manage interactions with others, since you will
be able to understand how your emotions might be affecting the way you communicate. This self-
awareness can help you to build more effective workplace relationships since you will be able to
manage your emotions in a way that leads to more productive interactions.
b. Be attuned to the emotions of others and use that information to guide your interactions.
When you are attuned to the emotions of others, you are able to pick up on social cues and
understand how people are feeling. This allows you to interact with others in a way that is respectful
and considerate of their feelings. By doing this, you are able to build strong, healthy workplace
relationships.
BSBPEF502 Develop and use emotional intelligence
Page 6 of 31
Assessment Task 1: Checklist
Student’s name: Batnairamdal
Did the student provide a
sufficient and clear answer
that
addresses
the
suggested answer for the
following?
Completed successfully?
Comments
Yes
No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task outcome:
◻
Satisfactory
◻
Not satisfactory
Assessor signature:
Assessor name:
Date:
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
Subject: Qualitative research method
Topic: The effect of quick feedback on employee motivation and performance
Need 02 suggestion on above topic for the improvement on the research work?
arrow_forward
Q25
"Millennials" are individuals born between ________, who prefer _______ in workplace.
a.
1972 and 1996, limited learning
b.
1971 and 1991, coaching
c.
1981 and 1996, flexible hours
d.
1997 and 2021, real-time feedback
e.
1982 and 1996, non-financial rewards
arrow_forward
Q2. Which of the scale (i.e. Nominal, Ordinal, Interval or Ratio) will be used for measuring the following details of an employee? Give justification for your choice.
Gender
Experience
Position
Income
arrow_forward
). Explain the concept and definition of performance evaluation criteria (PEC) from
perspectives.
arrow_forward
QQ
What are the psychological factors that contribute to employee engagement, and how can organizations measure and improve employee engagement?
arrow_forward
17-6 Hiring
The HR department is trying to fill a vacant position for a job with a small talent pool. Valid applications arrive every week or so, and the appicants all seem to bring differnt levels of expertise. For each applicant, the HR manager gathers information by trying to verify various claims on resumes, but some doubt about fit always lingers when a decisions to hire or not is to be made. What are the type I and II decision error cost? Which decision error is more likely to be discovered by the CEO? How does this affect the HR manager's hiring decisions?
arrow_forward
In what ways is self-appraisal beneficial for performance assessment? (Maximum 400 words)
arrow_forward
Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you created a balanced scorecard for Walmart. What specific customer service measures would you include? (pg 664)
arrow_forward
Q1. Do you think the introduction of 360°
Performance appraisal will ensure no-
biasness in evaluation system ?
arrow_forward
FOR the company : Mitsubishi (elevators) for government buyers
a. sketch the document depicting Job Analysis, Job Description and Man Specification for the front level salesperson and Director Sales
b. Considering the continual rains situation for the front-end sales personnel, sketch ACMEE document
c. Identify the factors pertaining to the company that influence
i. Sales Force' Compensation Package for front-end salesperson
ii. Sales Force' Motivational Plan for front-end salesperson
arrow_forward
questionnaire for hiring a CSR (Corporate Social Responsibility) Manager for a renowned Pharmaceutical company.
arrow_forward
Company: Medtronic
1. What are the Constitutive Approaches at Medtronic?
arrow_forward
4. Define Performance Appraisal, which technique is a more effective traditional, or modern method for evaluating employee performance? Explain your answer. (see photos below)
arrow_forward
3. Bibi is the manager of Arts beauty salon. One day it was suggested to her by the supervisor that she should implement a performance appraisal in the business.
In Order to do so she started to do some research, but she needs more information. You are therefore required to provide Bibi with the Following information.
Create a sample form for her to use.
arrow_forward
3. you are working as an HR manager in a reputed company, as a part of salary developmentprocedure of the employees, management asked you to develop a salary survey questionnaire which can besupportive to do their task successfully. You are required to identify and discuss the various aspects of datato be collected in salary survey and develop an effective salary survey questionnaire based on the samedetail. (Note: The questionnaire should include Minimum 10 and Maximum 20 items which is related tovarious aspects of employees’ compensation.)
arrow_forward
The productivity per worker has steadily declined in recent years in a manufacturing company. Low motivation among the workers were the main reason for the declined in productivity and it was revealed through an online survey. Following the outcome of the survey and thorough study and planning by the management, they decided to apply Maslow's hierarchy of needs models to identify and satisfy the needs of workers at various levels.
Question: Using a diagram, explain to the management the various levels of needs required to meet the motivational needs of workers.
arrow_forward
List three practical issues that needs to be considered when implementinga retention programme.
arrow_forward
BEvam 1 (35%) Monday March 15th@6 pm- 7:05 (page 34 of 43)- Profile 1-Microsoft Edge
os://elearn.squ.edu.om/mod/quiz/attempt.php?attempt3D1746337&cmid%3D872704&page%333
LEARNING SYSTEM (ACADEMIC)
roduction to Management Information Systems (40
Time left 0:36E
cion
The following type of system provides support for complex, non-routine decisions, primarily for middle managers
O a. Transaction Processing System
O b. Inter-organizational Information System
ut of
Oc. Office Automation System
O d. Business Intelligence System
OUS PAGE
NEXT PAGE
ype here to search
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning
Related Questions
- Subject: Qualitative research method Topic: The effect of quick feedback on employee motivation and performance Need 02 suggestion on above topic for the improvement on the research work?arrow_forwardQ25 "Millennials" are individuals born between ________, who prefer _______ in workplace. a. 1972 and 1996, limited learning b. 1971 and 1991, coaching c. 1981 and 1996, flexible hours d. 1997 and 2021, real-time feedback e. 1982 and 1996, non-financial rewardsarrow_forwardQ2. Which of the scale (i.e. Nominal, Ordinal, Interval or Ratio) will be used for measuring the following details of an employee? Give justification for your choice. Gender Experience Position Incomearrow_forward
- ). Explain the concept and definition of performance evaluation criteria (PEC) from perspectives.arrow_forwardQQ What are the psychological factors that contribute to employee engagement, and how can organizations measure and improve employee engagement?arrow_forward17-6 Hiring The HR department is trying to fill a vacant position for a job with a small talent pool. Valid applications arrive every week or so, and the appicants all seem to bring differnt levels of expertise. For each applicant, the HR manager gathers information by trying to verify various claims on resumes, but some doubt about fit always lingers when a decisions to hire or not is to be made. What are the type I and II decision error cost? Which decision error is more likely to be discovered by the CEO? How does this affect the HR manager's hiring decisions?arrow_forward
- In what ways is self-appraisal beneficial for performance assessment? (Maximum 400 words)arrow_forwardDescribe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you created a balanced scorecard for Walmart. What specific customer service measures would you include? (pg 664)arrow_forwardQ1. Do you think the introduction of 360° Performance appraisal will ensure no- biasness in evaluation system ?arrow_forward
- FOR the company : Mitsubishi (elevators) for government buyers a. sketch the document depicting Job Analysis, Job Description and Man Specification for the front level salesperson and Director Sales b. Considering the continual rains situation for the front-end sales personnel, sketch ACMEE document c. Identify the factors pertaining to the company that influence i. Sales Force' Compensation Package for front-end salesperson ii. Sales Force' Motivational Plan for front-end salespersonarrow_forwardquestionnaire for hiring a CSR (Corporate Social Responsibility) Manager for a renowned Pharmaceutical company.arrow_forwardCompany: Medtronic 1. What are the Constitutive Approaches at Medtronic?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College PubUnderstanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning